We go through all of the most important expectations. For example, how they must pay their rent on time, how and where to pay their rent, what we do if they do not pay their rent.
We discuss our repairs and maintenance policy, what happens in an emergency repair situation, how often inspections occur and what we look for. We also supply them with two copies of the ingoing condition report, explain how they must check, sign and return one copy of the form within 3 business days. We explain and get them to sign the Bond Lodgement Form.
We also hand to them a Consumer Affairs booklet that explains some of their tenancy rights and obligations. We must issue them with this booklet in accordance with legislative requirements.